Terms of Service

These terms govern your use of RealAly. By creating an account or booking a session you agree to them. If you do not, please do not use the service.

1. What RealAly is

RealAly is a marketplace. We connect people who want real estate guidance with independent professionals who provide it, and we handle scheduling and payment for those sessions.

We are not a party to the advice given. Experts on RealAly are independent professionals, not our employees, agents or representatives. We do not supervise, direct or endorse the substance of what they tell you.

2. Consultations are not professional advice

Sessions booked through RealAly are informational conversations. They are not legal, financial, tax, appraisal or brokerage advice, and no client relationship, agency relationship or fiduciary duty is created by booking one.

Nothing said in a session is a substitute for advice from your own attorney, accountant, lender or licensed broker. Decisions you make about buying, selling or financing property are yours.

3. Your account

One person, one account. You are responsible for what happens under it and for keeping your sign-in details to yourself. Tell us promptly if you think someone else has access.

Every account can book sessions. Some accounts can also provide them — see section 7. You must be at least 18 and legally able to enter a contract.

4. Booking and payment

Session prices are set by RealAly, not by individual experts, and are shown before you pay. Payment is taken at the time of booking through our payment processor, Stripe. We do not see or store your full card details.

RealAly retains a service fee from each booking and pays the remainder to the expert. The fee is reflected in the price you see; you are not charged anything on top of it.

5. Cancellations and refunds

This policy is deliberately simple, and we apply it consistently.

• You cancel more than 24 hours before the session: full refund.
• You cancel within 24 hours of the session: no refund. The expert reserved that time and can no longer offer it to someone else.
• The expert cancels, at any time: full refund, always.
• You do not attend: treated as a late cancellation. No refund.

Refunds go back to the original payment method and typically take five to ten business days to appear, depending on your bank.

Beyond this policy, we may issue a refund at our discretion if something clearly went wrong. Ask us — we would rather hear about it.

6. How you must behave

Do not use RealAly to:

• harass, threaten or discriminate against anyone;
• misrepresent who you are or what you are licensed to do;
• take a conversation off-platform to avoid fees;
• scrape, resell or republish expert profiles or session content;
• break the law, including fair housing and real estate licensing law.

We may suspend or remove an account that does any of these, and we do not owe a refund for sessions cancelled because of it.

7. Experts

If you apply to provide sessions, you additionally agree that:

• the licence, brokerage and experience details you give us are accurate, and you will keep them current;
• you hold whatever licences and insurance your jurisdiction requires for the work you describe;
• you are an independent contractor. RealAly is not your employer, does not withhold tax on your behalf, and does not provide benefits;
• you will attend sessions you have accepted, on time. Cancellations and no-shows are recorded and affect where you appear in search results;
• repeated cancellations, sustained poor ratings or misrepresentation may lead to suspension or removal from the marketplace.

You are paid through Stripe Connect and must complete Stripe's own onboarding, including identity verification, before you can be booked. Payouts follow Stripe's schedule and are subject to Stripe's terms as well as ours.

8. Reviews

Clients may review sessions they actually paid for and attended. We do not edit reviews to flatter experts, and we do not remove one simply because its subject dislikes it. We will remove reviews that are abusive, off-topic, or written by someone with an undisclosed interest.

9. Content you provide

You keep ownership of what you write — your profile, messages, reviews and any documents you upload. You give us permission to host and display it as needed to run the service, which for a public expert profile means showing it publicly.

10. Disputes with an expert

Tell us first. Most problems are a misunderstanding about scope, and we can usually resolve them faster than a chargeback can. If you raise a card dispute instead, we may suspend your account while it is investigated.

11. Availability

We aim to keep RealAly running but do not promise uninterrupted service. We may change, suspend or discontinue features. If we discontinue the service entirely, we will refund sessions that have been paid for and not yet delivered.

12. Liability

To the extent the law allows, RealAly is not liable for indirect or consequential losses, including lost profit or lost opportunity arising from a property decision. Where we are liable, our total liability is limited to the amount you paid us for the session the claim relates to.

Nothing here limits liability that cannot lawfully be limited, including for fraud or death and personal injury caused by negligence.

13. Changes

We will update these terms from time to time. Material changes will be announced by email or in the product before they take effect. Continuing to use RealAly after that means you accept them.

14. Contact

Questions about these terms: support@realaly.com.

See also our Privacy Policy, which explains what we do with your information.