Support

Cancel or reschedule from your bookings. Cancelling more than 24 hours before a session refunds it in full, and inside 24 hours the fee is not refunded, because the time was held for you and cannot be resold.

If an advisor does not turn up, tell us. That is ours to put right, not something to sort out between you.

Cancel any time from your memberships. It runs to the end of the month you have paid for and you keep any session already booked. The same page updates your card and finds your receipts.

RealAly takes the payment and passes it to your advisor, so a refund, a duplicate charge or a card problem is ours to fix. Email us with the date and the advisor’s name.

Advisors are paid through Stripe, and payout timing is Stripe’s. Your Stripe dashboard, linked from your advisor profile, has the detail. If it disagrees with what RealAly shows you, tell us and we will find out why.

We check every license and brokerage before approving anybody, which usually takes about a day. If we need something changed, the application reopens with a note about what to update.

If a decision does not look right, reply to the email we sent. A person made it and a person will look again.

If an advisor recruited you, pitched you, or went beyond advising, tell us. It opens its own thread, we read those first, and a removed advisor loses the profile and the calendar at the same time. The same page is where a broken page, expertise you could not find here, and anything you wish this did should go.

Advisors report agents the same way, on the same page. Say what happened and when. We would rather hear about it early.

A privacy request, or anything that needs a human judgement: hello@realaly.com.